Get Emergency Assistance

If you are traveling outside the U.S. on behalf of the University

STEP 1

Contact Local Assistance. 

Call On Call International 24/7:

• Call from anywhere in the world: +1 978-651-9722
• Call toll free from US or Canada: 1-833-328-1091
• Text only number:++1 844-302-5131
• Email: mail@oncallinternational.com
• 24/7 Live Chat: www.oncallinternational.com/chat/direct

Call collect where available.

STEP 2

Identify yourself as a UT Dallas faculty, staff or student member

If you are on campus

• In an emergency, dial 911 immediately
• In non-emergency situations, dial 972-883-2222 or extension 2222 from any campus phone to contact the UT Dallas Police Department.

F-1 or J-1 international students

If you Require Critical Immigration Emergency Assistance

If you are in the U.S. and experiencing a critical immigration emergency outside International Center business hours, call the UT Dallas Police at 972-883-2222.

In the event of a disaster on the UT Dallas campus or in the surrounding area, international students with F-1 or J-1 status should follow the steps below related to their immigration status

• Locate important immigration documents: Passport, visa, I-94, I-20/DS-2019, social security card, driver’s license, EAD card, credit cards, cash, plane ticket if applicable.
• Report your location and health status to the ISSO by calling 972-883-4189 or e-mailing ISSOCurrent@utdallas.edu.
• J-1 students whose DS-2019 was not issued by UT Dallas, contact their program sponsor.
• If you require repatriation or other emergency assistance and cannot contact ISSO or the UT Dallas Police, contact the Student and Exchange Visitor Program (SEVP) Response Center at 703-603-3400or by e-mailing SEVP@ice.dhs.gov.